frequently asked questions

Iā€™M NEW TO HOT YOGA, WHAT DO I NEED TO KNOW?

Welcome to our wonderful, sweaty world. Hydration is an absolute must - take care of your body before, during and after class. Bring a water bottle to class and eat a light snack at least 60 minutes before you flow. Dress comfortably. We recommend moisture-wicking clothing that enables easy movement. We carry a curated selection of activewear in our shop. Read more about what to expect.


Iā€™M ACTUALLY NEW TO YOGA IN GENERAL. HELP?

No worries if it's your first time, we'll be gentle. Reserve a mat in the middle or back of the room, so you can watch and learn from others in the class. Let the teacher know ahead of time that you're a newbie.

We can also arrange private lessons to get you acquainted with the basics before entering a class setting.


HOW HOT IS HOT?

The studio is equipped with state-of-the-art infrared heating technology to heat the room ~98 degrees. There is added humidity to enable easy, comfortable breathing. The practice space is also equipped with ceiling fans, ventilation, and windows for fresh air and circulation.


DO YOU HAVE SHOWERS?

No, but bathrooms are stocked with premium products to freshen up before you venture out.


HOW EARLY SHOULD I SHOW UP? WHAT IF Iā€™M LATE?

Please arrive at least 10 minutes before class starts. If you are not checked in at least 5 minutes prior, your spot may be given away. We ask that you call the studio if you are running late so we can hold your spot.

Unfortunately, late entry will not be permitted.


SHOULD I BRING A YOGA MAT?

Yes. Bring your own mat and towels. We sell everything on site, too. Mat rentals start from $5.

Pro tip: Monthly Unlimited Members can store their mats at the studio!


ON THE WAITLIST?

We encourage you to check in with us before the start of class since late cancellations are common.

The waitlist opens 5 minutes prior to the start of class. As spots open, waitlisted clients will be placed into class. If you are on the waitlist the night before an early morning class, you should expect to get in to the class. You will still be subject to our cancellation policy and no show policy.

Pro tip: Monthly Unlimited Members get priority on the waitlist.


WHAT IS THE CANCELLATION POLICY?

No one likes to be penalized, and we don't like penalizing.

We ask that you please cancel at least 3 hours before class starts. Your class will be returned to your account to use on a future date. The class will not be refunded.

A late cancellation (less than 3 hours before class) will result in a deduction of the class from your account. No-shows without cancellation will be charged a $10 penalty and will result in a deduction of the class from your account.

For monthly members and unlimited pass-holders, late cancellation of a class will result in a $10 charge, and a no-show will result in a $30 charge to your account.


Iā€™M PREGNANT. CAN I STILL TAKE CLASS?

We offer prenatal yoga classes online, just for you! Heatwise is not in a position to recommend practicing in our regularly heated classes if you are pregnant. Please provide us with written permission from your doctor.


ANYTHING ELSE I NEED TO KNOW?

  • Classes are non-refundable.
  • Kindly silence your cell phones and keep them in your locker. We like to keep the practice space as screen-free as possible.
  • Heatwise is not responsible for lost items. Please lock up your belongings in the lockers provided. Contact us directly to inquire about the lost-and-found.
  • There are no showers, though we distribute cold, eucalyptus-infused towels at the end of class so you can freshen up before you venture out.
  • The studio is cashless. We accept all credit cards.

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